CRM Manager serves you with the following features :-
There would be five segments in the CRM :-
- Contact and Account Management :- In this part of the software you can manage all of your correspondence either through hard copy or soft copy/emails with customers, vendors etc.
- Sales Automation: - It will automate your sales; handles order management system, online sales/purchase etc.
- Marketing Automation: - It will facilitates the quotation management which includes sending quotation with your pre-defined formats, follow-ups and sales promotion ways through emailing of sending sms.
- Customer Service and Support :- It will include helpdesk of your company which will help you to communicate with your customers for services etc.
- Analysis and Reporting :- Now this is the time to generate some results from the above mentioned modules. It will generate the related reports in textual as well as graphical format which will help in analyzing and making comparisons.
This is an introduction of CRM, but the need of the CRM will vary business to business. This is just an outlook of the system. Complete system needs to be discussed and will be customized as per your requirement.
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